I have received and installed the customization you did for Hope International that prints our logo on statements as well as some other modifications to the statement format for certain types of accounts. I must tell you how pleased I am with the results.

During my many years in the business world, I have had similar services performed by other companies, but never have I had such expedient and successful results. Because of my previous experience, I expected that there would be several attempts to obtain the desired result. And usually the most significant problem is simply getting the modification installed and operating. However, I was able to follow the clear instructions you provided and print statements on the very first try. In fact, your modification arrived the day before we were to run statements. If it had not worked properly, we would have quickly gotten behind in our work schedule. But...all my worrying was for naught!

Thank you, Chris, for your excellent service and the equally excellent results. 

John R. Pearson, Treasurer
Hope International

I know this is late in coming to you, but I want to take this opportunity to tell the success story that we have experienced using your "Bill of Materials" software enhancement to Cougar Mountain Software.

As you know we are a manufacturer of hydraulic pumps and motors. As the economy has changed so has the requirements for shorter and shorter lead times for our customers. Where, in the past, they would order large quantities of a single product, now, what we have is short runs, sometimes just one pump at a time.

The problem was that we could not come up with a way of taking all of the parts out of inventory and placing them in a cost-of-goods file fast enough. With our product line the possibility of part numbers for our pumps is literally in the millions of combinations. More Important, every unit has to have its own unique part number and its own cost of goods.

With your system being able to handle multiple levels of BOMs we have reduced our BOMs for any pump or motor down to 8 or 9 entries. These are BOMs made up of many different BOMs. What is really great is that we are able to update the cost of the unit at the time we make up a new order so that all of our costs are real time, not LIFO or FIFO.

We looked for a long time for such a system but because we are a small manufacturer we could not afford the $25,000 to $50,000 a similar system would cost. And with some of those other systems we would have been locked into proprietary hardware. We were familiar with Cougar Mountain from the DOS days and could afford to upgrade to the windows version - but CMS did not offer what we needed. With your enhancements we have everything we need.

You have done a great job and we would be happy to tell the world about it! 

Ed Endebrock, President
Hydraulic Warehouse, Inc.
Lewiston, Idaho